All Collections
Storyboard essentials
Why can't I hear the audio preview for background and voiceovers?
Why can't I hear the audio preview for background and voiceovers?
Mmekobong Silas avatar
Written by Mmekobong Silas
Updated over a week ago

You may want to listen to a preview of your background music or AI voiceover before applying it to your video.

Now, you can easily listen to this preview by clicking the play button next to the music track or AI voiceover of your choice If you encounter a situation where there is no audio feedback upon doing so, don't fret, as we have a swift solution for this inconvenience.

  • Click on the highlighted 'Play; button to listen to the selected background music track

  • Click on the highlighted 'Play; button to listen to the selected AI voiceover.

To resolve this issue, follow these steps.

Step 1: Clearing your browser's local storage will reset any preferences or settings you've configured on the Pictory website that might be hindering audio feedback from the music tracks and voiceovers. This action will revert your browser to its default settings, allowing you to hear the audio feedback.

Step 2: If the audio feedback problem persists even after clearing your browser's local storage, it's worth verifying whether you are using a VPN or proxy server. These services might be blocking the URLs of background music and voice-overs, thus preventing audio feedback.

However, If you still experience any difficulties with the audio feedback even after trying these solutions, kindly reach out to us - [email protected] and we will take it up from there.

Did this answer your question?