The Pause Subscription is very useful if you wish to keep your account and data from being cancelled when not in use.
To pause your subscription, please do the following:
Log in to your Pictory account. Go to the profile icon and, from the drop-down, click on 'My account' if you are in the personal workspace or 'Manage account' If you are in the team's workspace.
On the accounts pages, switch to the Billing tab. And then click 'Cancel' as seen below.
On the next step, you will be prompted for the remaining credits that you have in your account; you have an option to continue the subscription.
If you really need to cancel the subscription, proceed with "Cancel anyway"
On the next step, you will be prompted to select a reason for cancellation. Pick one.
If you decided to cancel the subscription, the system will give you the option to "Pause" the subscription.
To pause your subscription, confirm by selecting Yes, then click Proceed to Pause. While your subscription is paused, a small fee of $1 USD per month will be charged to keep your account and project data available.
Note: For monthly subscriptions, the paused status remains active for 90 days from the date your subscription is paused. After 90 days, your subscription will automatically reactivate on the same plan unless you resume or make changes before then.
When the subscription is successfully paused, you will get this notification.
