Personal Workspace
How can I update my payment information?
Yes, you can. Go to 'My account' and then go to the 'Billing; tab. Click on 'Edit card' to update or add new payment details.
Can change my email address?
While you can't directly change the email address on your current account, you can create a new account with your desired email address and we will transfer your license from the old account to the new one. Please reach out to [email protected] for more details.
Teams Workspace
Who can purchase a plan on the team?
Only the team owner (the user who created the group) can purchase a plan for the team.
How is project quota allocated within a team?
Every video generated and downloaded by users within the team counts towards the quota. Regardless of if this project is shared with the rest of the team or not.
What if I have more members on my team than my plan covers?
If you have more members on your team than your plan covers, the last users to join the team will be deactivated from the plan. However, you can always change the status of a team member as an admin to include or exclude them from the plan, while staying within the member limit of your subscription.